At Leonardo Trails, we want you to be fully satisfied with your purchase. If you receive an item that is damaged, defective, or not as described, you may request a return within 7 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or wear-and-tear reasons. These include:
- Items damaged due to customer misuse
- Products not in original condition or packaging
- Items marked as final sale or clearance
Refunds
Since we operate on a Cash on Delivery (COD) basis, refunds are provided as follows:
- Refunds are processed only after the returned item has been received and inspected.
- Please allow 7–14 business days for the refund process after approval.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.
Return Process
To initiate a return, please contact us at [email protected]. with your order number, product details, and the reason for the return. Our support team will guide you through the process.
Contact Us
For any questions about this policy, please contact [email protected].